General
What is Fasthorse Creations?
Fasthorse Creations is an indigenous, woman, mother, and survivor-owned self-care initiative emphasizing ethically sourced, locally harvested, sustainable ingredients. We make good things, at ethical prices, individually tailored to you and your needs.
Where can I find an ingredients list for each product?
Each product has a list of potential ingredients in the product information; however, if you have any specific questions or concerns, please contact us and we would be happy to go more in-depth with you.
What eco-friendly methods are you practicing?
We use products that are recycled, recyclable, biodegradable, or at the very least reusable.
Where are Fasthorse Creations ingredients sourced?
Product Ingredients:
Our scents and essential oils are handcrafted by apothecaries in California, Georgia, and the Pine Ridge Indian Reservation. Our shea, cocoa, and illipe butters come from (Africa only) our mango butters are from Nicaragua, our grapeseed oil is from Costco, our Olive oil is from Naples, and our coconut products are from a family indigenous to Guam living in Hawaii.
Product Packaging:
Candles:
- The candle jar is made from 100% recycled glass and is reusable.
- Wood wick is made in the USA from the Forest Stewardship Council (FSC)-certified mills.
- soy wax is made in California and is all-natural and vegan.
Our candle jars are from Candle Science, and our body butter containers are from Amazon made of BPA-free plastic. Our mason jars come from Walmart.
What if I want to sample your products before buying?
We don’t currently offer ‘sample’ sizes, because it's just not realistic from a cost perspective. Please follow our social media for available testing opportunities, giveaways, raffles, and limited samples.
Products
What kind of fragrances do you use?
We use a combination of fragrance oils, essential oils, tinctures, and teas.
Can I reuse the candle jar?
Yes, please! The candle jar is 100% recycled glass or made of tin. You can also order "Morgaine Style" save your containers, and we will buy them back from you, or refill them at a discounted price.
Candle Materials
Candle Materials
- The candle jar is made from 100% recycled glass and is reusable.
- Wood wick is made in the USA from the Forest Stewardship Council (FSC)-certified mills.
- Soy wax is made in California and is all-natural and vegan.
Are these Candles safe for rituals and other practices?
We cater to all religious and spiritual practices. All jars are cleansed, as well as, every package upon completion.
All candles can be modified for scent and color preferences. Guaranteed, no wind, ritual quality.
What should I do with my Butter if it melts?
Normally, we suggest keeping your butter in a cool, dry place to ensure that it keeps its form.
However, if your product DOES melt and you see the oils separate, just close the lid tightly, shake the container around to mix everything back together, then refrigerate the butter for 30 min.
* This process can always be done again if melting occurs more than once.
*WE DO NOT OFFER REFUNDS FOR MELTED BODY OR HAIR BUTTER, AS IT DOES NOT AFFECT THE PRODUCT ONCE THIS PROCESS IS FOLLOWED.
Orders
When will my order ship?
Orders placed by Thursday at 5pm CST ship out on Monday through USPS.
How can I track my order?
When your order is shipped from our location, we will contact you with a tracking number to enable you to track your package.
Can I change or cancel my order?
We do not normally accept order cancellations or changes once an order has been processed. Please contact us directly with your situation at fasthorsecreation@gmail.com for review. All requests are subject to rejection.
Can I buy Fasthorse Creations products in store?
We are growing our business slowly with loyalty and care. If you have any suggestions or would like to partner with us please reach out directly by emailing FasthorseCreations@gmail.com
What if I can't find the product I'm looking for on Fasthorse Creations site?
Please Contact Us with any questions or special requests regarding our products, we're blessed to create for you.
Shipping
When will my order ship?
Orders placed by Thursday at 5pm CST ship out on Monday through USPS.
Can I get faster shipping?
For more information regarding faster shipping solutions, please contact us directly at fasthorsecreation@gmail.com
Where does my order ship from?
Fasthorse Creations is based in southern California.
How long will it take for my order to ship to me?
All orders are sent out through USPS Priority Mail with 3-day shipping. Due to the increase in COVID-19 cases, USPS has experienced delays of up to 3 days. Please refer to your tracking information to stay informed!
We are doing our best to get all orders made, packed, and shipped on schedule, however; the fate is not all in our hands.
We appreciate your patience and understanding.